Our promises to you

We promise to inform you by email how your money is being spent. You will have access to behind-the-scenes insight into the work you’re helping to fund.

We promise to ask you how you feel about the information we send you, to voice your opinion and to give you the opportunity to feedback on that information.

We promise to communicate with you cost-effectively. If you tell us you do not wish to be contacted, we promise we will not do so.

We promise to be open and honest, to tell the truth and not to exaggerate. We will take care not to use any images or words that cause unjustifiable distress or offence.

We promise to be respectful of your privacy and your rights. We promise not to pass on your details to anybody else.

We promise to be accountable. If you are unhappy with anything we’ve done whilst fundraising you can contact us and complain. You can also, if you wish, have access to our year-end financial reports.

We promise to let you know what UNHCR is doing in times of emergency and give you the opportunity to help. We may also let you know about other, non-financial, ways you can support us.

We promise to be here to discuss our work or answer your questions. We have a special team dedicated to our donors. You can contact them Monday to Friday during office hours by email at [email protected]g.

Thank you